Support
Questions, bugs, refunds, and account help for applications published by Oliktric LLC.
Get in touch
Email support@oliktric.com. We reply within two business days.
To help us resolve things on the first reply, include:
- The app name and the version number, shown at the bottom of the app's settings screen.
- Your device and operating system version — for example, iPhone 15, iOS 18.4.
- Your in-app username, if you have an account.
- What you expected to happen and what happened instead. A screenshot or screen recording helps a great deal.
Do not send passwords, payment card numbers, or any government identification number. We will never ask for them.
Common questions
I paid for something and did not receive it
Purchases are processed by Apple or Google, not by us. First, reopen the app and use Restore Purchases in the settings screen — this recovers anything tied to your store account. If that does not work, email us with the date of purchase and we will investigate.
How do I get a refund?
Refunds are issued by the store that took the payment. On iOS, use reportaproblem.apple.com. On Android, use the Google Play order history. We cannot issue refunds directly, but tell us what went wrong and we will fix it.
I lost my progress or my account
Email us from a device where you are still signed in, if you have one, and include your username. Progress is tied to your account rather than to a single device.
I want my account and data deleted
Email support@oliktric.com with the subject line "Delete my account" and your username. We remove the account and its associated data within 30 days and confirm by email when it is done.
I want to report a bug or suggest a feature
Send it to support@oliktric.com. Reports that include a screen recording get fixed fastest.