Support — Oliktric LLC

Get in touch

Email support@oliktric.com. We reply within two business days.

To help us resolve things on the first reply, include:

That you are writing about Run for Office, and what you were doing when it happened.
Your device and operating system version — for example, iPhone 15, iOS 18.
Your in-app username, if you have an account.
What you expected to happen and what happened instead. A screenshot or screen recording helps a great deal.

Do not send passwords, payment card numbers, or any government identification number. We will never ask for them.

Common questions

I paid for something and did not receive it

Purchases are on iOS, through Apple, not through us. Email us with the date of the purchase and your username, and we will look it up. We never see your card number.

How do I get a refund?

Refunds for iOS purchases go through Apple. Use reportaproblem.apple.com. We cannot issue refunds directly, but tell us what went wrong and we will fix it.

I lost my progress or my account

You can create an account and play with no Sign in with Apple. That account is tied to the device where you created it. Losing the phone, or deleting the app, loses the username and progress.

Sign in with Apple is optional. Using it is what restores the same account on a new phone. Deleting the app does not delete an Apple-linked account.

The download is free. Optional packs are three non-consumable in-app purchases at $2.99 each, not a charge for the app itself. Email us with your username if you still need help.

I want my account and data deleted

In the app, open My Progress and tap Delete my account. That erases the account. If you used Sign in with Apple, it also revokes the Apple token. Deleting the app does not delete an Apple-linked account.

If you cannot open the app, email support@oliktric.com with the subject line "Delete my account" and your username. We remove the account and its associated data within 30 days and confirm by email when it is done.

I want to report a bug or suggest a feature

Send it to support@oliktric.com. Reports that include a screen recording get fixed fastest.